Payments, Refunds, & Program Cancellations

Payments by Credit Card: Costs associated with the credit card processing will be passed on to the customer. The credit card fee charged will be 2.35% of the amount due or a minimum of $2.00 (whichever is greater). This is only for payments made by credit card. You still have the option to pay by check or cash without any additional fees. For your convenience we accept Visa, MasterCard, Discover, cash and checks.

Refunds are not given for programs with prepaid tickets. Prepaid programs require fees that we have already paid for, and you will not get a refund if you change your mind about attending. Refunds or credits will be given for all other programs/events if you call us three (3) working days before the scheduled program/event to cancel.

If we must cancel a program, you will automatically get a credit or refund.

Logistics & Transportation

Reference the Program Registration Page for exact time and location of programs/events. Unless otherwise noted, all programming occurs at the address listed in the registration. Transportation is not provided, unless otherwise noted, by Thurston County or its staff.

Before programs start, staff are busy preparing and cannot supervise or provide any assistance. Please do not arrive more than 15 minutes before the program begins.

Intercity Transit provides free travel training to anyone interested in learning to use bus route services. For information contact the IT Transportation Coordinator at 360-705-5879. 

Participation Needs

We strive to provide reasonable accommodations for all of our programs. However, there may be some trips that are not conducive for people who have limited mobility because of location or logistics. Please call prior to registration to see if the activity will work for you.

Thurston County Specialized Recreation staff do not provide one-on-one attendant care for toileting, toilet transfers, feeding, or behavior management. If this type of assistance is needed during program hours, you must provide an attendant. Registration fees for attendants may apply and are listed on the registration page. Attendants who accompany participants are required remain with their client for the duration of the program.  

Late Pick-Up Fees

We will charge late fees if you are not picked up when the program ends. Please reference the registration page for end times.

• If you are picked up 16-30 minutes late, you will be charged a late fee of $15.00.
• If you are picked up 30-60 minutes late, you will be charged a late fee of $30.00.
• Staff will not supervise participants more than one (1) hour past the programs end time. 

A bill for late fees will be sent via mail or email and must be paid within 30 days to continue attending future programs.

Non-Discrimination Policy